Refunds and cancellation

Cancelling an order

If you want to cancel, contact us as soon as possible with your order reference. Requests made before your gifts are bought, prepared or dispatched will be reviewed promptly.

Personalised and perishable items

Personalised items and fresh or perishable food are made or bought specially for your order. Once they have been bought or prepared, the order may no longer be cancellable, subject to your statutory rights.

Problems with delivery

If a gift is not delivered, or there is a material failure in our service that is our responsibility, we will review it and offer an appropriate remedy, which may include redelivery, a replacement or a refund.

How refunds are paid

Where a refund is due, it will be returned to the original payment method where applicable.

Your statutory rights

Nothing in this policy removes or limits your statutory rights.

How to contact us

Please quote your order reference (for example TB-XXXXXXXX) so we can help quickly.