Delivery policy

Coverage

Delivery coverage is confirmed by location. A listed location does not guarantee every address in that area.

Delivery dates

Your preferred delivery date is not guaranteed until TaskBuddys confirms it.

Fresh food

Fresh ingredients and meats are prepared for delivery around the recipient’s confirmed delivery date.

Recipient contact and access

The recipient must be reachable on the phone number provided and available to receive the gift at the address given.

Surprise deliveries

If you choose a surprise delivery, we may still need to contact the recipient to arrange access. We will try to keep the surprise wherever possible.

Delivery fees

Delivery is charged per recipient and scales with the size and quantity of the order. The fee is shown itemised before payment.

Bulk orders

Large orders above the online limits need a bulk quote before payment and cannot be paid directly by card on the site.

Proof of delivery

After delivery, the Buddy provides photo or video proof, which we share with you.

Failed deliveries

If a delivery fails because the recipient’s details are wrong or they cannot be reached, a redelivery charge may apply.